Due to the recent changes in USPS shipping policies for vaping products, Monster Vape is using FedEx as the carrier for online orders. PLEASE NOTE: Texas Law SB 97 requires SIGNATURE UPON DELIVERY.

The sale of cigarettes or e-cigarettes to anyone under 18 years of age is prohibited. Cigarette or e-cigarette sales are restricted to those who can provide verifiable proof of age. The sale of cigarettes or e-cigarettes are taxable. The prospective purchaser of these products will be paying applicable taxes and must be able to verify their age through a 3rd party age verification system as required by Texas law SB 97.

Shipping Compliance

Due to laws/or other restrictions, Monster Vape online electronic verification does not allow shipping to Indiana or Pennsylvania.

Shipping, Returns, Refunds and Exchanges Policy

All orders are shipped Monday – Friday 9am – 2pm CST. Orders placed after 2pm CST will be shipped next business day. All online orders made before 2:00pm are usually processed within 2 BUSINESS DAYS of the order (barring certain holidays, inclement weather or other reasonable circumstances that might delay fulfillment). Monster Vape does not guarantee prompt delivery from the shipping provider. We cannot expedite, amend or change any shipment once it leaves the Monster Vape facility.

Package Delivery

Texas Law SB 97 requires SIGNATURE UPON DELIVERY to be implemented no later than October 1st, 2015. To receive orders without requiring signature upon deliveryCLICK HERE.
The billing, shipping and age verification name must match to successfully complete your order.

Carriers

We use the following carriers to deliver our orders:

FedEx

Monster Vape does not ship overseas.

Order Tracking

Tracking numbers will be sent to the email provided.
Please allow up to 24 hours for FedEx to update their system before tracking your package.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Please note that FedEx Priority Overnight is not available in all areas. 

FedEx Delivery Attempts

If an adult signature is required for delivery, FedEx will attempt delivery three times and leave door tags at the front door to let the recipient know a delivery was attempted. After the third attempt, the package will be returned to Monster Vape. If an adult signature is not required, it is at the delivery driver’s discretion whether or not the package will be left by the front door.

Back Orders 

Monster Vape E-Juice and hardware are not available for back order.

How To Return An Item

Monster Vape does not allow returns on E-Juice and clearance items. All sales are final.

Return Exceptions

There are no exceptions for returns on E-Juice and clearance items. All sales are final.

Restocking Fee

A restocking fee is not applicable to E-Juice and clearance items since it cannot be returned, refunded or exchanged. All sales are final.

Exchanges

There are no exchanges offered for E-Juice and clearance items. All sales are final.