WARNING: This product contains nicotine. Nicotine is an addictive chemical.

WARNING: This product contains nicotine.
Nicotine is an addictive chemical.

Frequently asked questions

We have crafted a variety of common questions and answers novice vapors have from time to time. Although we back what we sell, there is sometimes (albeit rarely) faulty manufacturing. Most of the time, the issue you could be having might be solved with a bit of trial and error. Refer to the FAQ’s below to see if they can be of assistance.

Q: Why is my battery not producing any vapor or not working?
A: Press the battery “on” button 5 times to turn it on. It should blink 5 times.


Q: If I pressed the button 5 times and it still isn’t working, what do I do?
A: Place the battery on the charger for 3-4 hours, depending on the battery size to make sure it’s charged.


Q: The battery light is coming on when I press it but no vapor is coming out.
A: Open your tank (commonly the T3S) and make sure the coil is tightened down.


Q: The battery won’t hold a charge after leaving it on the charger overnight.
A: Check the light on the charger. If it is green when you place the dead or weak battery on the charger, then attempt question 1. If battery still doesn’t come on, bring your charger into Monster Vape to see if the charger has gone bad.


Q: I tightened the coil down and am getting vapor but it tastes burned.
A: Your coil may be burned out and you will need to replace it. Another option is to blow through the mouth piece to clear any juice out of the tank.


Q: The coil is tightened down, and the battery is charged but I am not getting any vapor.
A: If your battery is on, charged, and your coil is tightened down, but you are not getting any vapor then your coil may be burned out and needs replacement.


Q: How long do coils last?
A: A coil on average lasts about 10-14 days. You can tell when your coil is burned out by your flavoring tasting like a burned flavor or producing very little vapor.


Q: My tank is leaking.
A: Make sure your coil is tightened down, there is no rubber pieces missing from the coil, and the wick is still in the coil. Do not remove the cotton wick at the bottom of the coil.


Q: All the ecig parts are there, and I tightened the coil down, but when I grabbed my ecig out of the car, it was leaking everywhere.
A: Make sure not to leave your ecig in heat for prolonged periods of time. What happens is the juice becomes thin due to the heat, and will leak through. If you leave your ecig in heat, clean out the tank by shaking or blowing it out, and clean the area around the ecig to remove the remaining juice. A suggestion is placing the ecig in the fridge for 5 minutes to allow the juice to thicken and help prevent it from leaking again.


Q: My tank is still leaking and I checked all the parts.
A: Vaping is a different experience than smoking a cigarette. You may be drawing too hard on the ecig. If juice is coming up the mouth piece and leaking out of the bottom of the tank, then take your tank off with a paper towel, and shake the juice out of the tip. Once it is no longer flooded, draw on the ecig slower and softer.


Q: Why is my throat burning or raw when I vape?
A:  Vaping is a different experience than smoking, where when you vape you want to draw the entire vapor into your mouth and then inhale. If you draw directly into your lungs, the PG will cause your throat to become raw over time. Another factor is your nicotine level. At high nicotine levels it can cause more of a throat hit that some may not be comfortable with.


If you need further assistance with your ecig after following these FAQs, please call a Monster Vape Location near you.